The OIC has given importance to providing insurance information services to the public. Therefore established OIC Hotline Tel:1186 as a public service channel. The service cover insurance benefits, provide advice services, consultation about general information of insurance industry. And answer any questions related to insurance.
Currently, more and more people are more fond of searching for information and inquiring through Chat. So the Secretary General has approved the CIT Center to create an automated question answering system or OIC Chat Bot to increase public service satisfaction.
Currently, more and more people are more fond of searching for information and inquiring through Chat. So the Secretary General has approved the CIT Center to create an automated question answering system or OIC Chat Bot to increase public service satisfaction.
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The @OICConnect project is an AI system that is capable of processing Thai language.
LINE @OICConnect Chat Bot can identify key words that have been inquired. And find the answer automatically before sent back to the inquirer. Which can ease the burden of the OIC staff hotline Tel:1186 very well.
By developing knowledge for the Chat Bot system, the CIT operates by analyzing the statistics from the questions asked to the OIC hotline Tel:1186 to find frequently asked questions. And then develop the key words and text for answering questions. So that the messages to be answered in the Chat Bot system are short, concise and easy to understand. This is in line with the behavior of users of the Chat Bot system, increasing the reach to the public at large.
By developing knowledge for the Chat Bot system, the CIT operates by analyzing the statistics from the questions asked to the OIC hotline Tel:1186 to find frequently asked questions. And then develop the key words and text for answering questions. So that the messages to be answered in the Chat Bot system are short, concise and easy to understand. This is in line with the behavior of users of the Chat Bot system, increasing the reach to the public at large.