The Center of InsurTech, Thailand (CIT) has developed a Chatbot called '@OICConnect' to facilitate the general public in addressing insurance-related issues. Integrated into the Line application, website, and Facebook of the Office of the Insurance Commission (OIC), this chatbot is available 24/7 and capable of answering over 40,000 questions covering various topics, including compulsory and voluntary motor insurance, life insurance, general insurance, insurance agents, the OIC, individual insurance policies, etc. 

OIC Gateway​

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In addition, the @OICConnect chatbot has expanded its services by introducing the OIC Gateway platform, which gathers real-time insurance data from the Office of Insurance Commission (OIC), insurance businesses, and related agencies. This platform offers various features for the general public, including:

• "My Policy" service that allows individuals to easily check the details of their insurance policies from all insurance companies

• Feature to check the status of the licenses of insurance agents and brokers

• Feature to find the location of the OIC's headquarters and regional offices

• Feature to find the locations of insurance companies
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